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HELP DESK CONTROL | Web Based Software

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Help Desk software made easy for staff and users. Custom fields, fully web based, asset tracking, self service aids, automated tools, secure technology and powerful reporting.

SLAM's Help Desk software is a comprehensive solution that enables users to submit, update, and view help desk issues in a fully web based environment. Developed specifically in response to the needs of clients from companies both large and small, Help Desk Management provides a solution designed to meet the following essential requirements:

At SLAM we understand that organizations across a wide range of industries face help requests on a daily basis, be it in hardware, software, or network issues. SLAM Help Desk Management offers a fully web based solution that addresses this need comprehensively and affordably. Our robust system adapts to your environment with a straightforward user interface for ease of use across your entire workforce.

Key Features of SLAM Help Desk Software:

Web Based Technology
Available across any platform and accessed by any computer with an industry standard browser.
Robust Workflow
Configures to your internal or existing workflow without the time and cost of custom software.
XML Design
Help Desk integrates with other IT solutions and is adaptable to forthcoming technologies.
Customizable Fields
New fields can be modified and added that apply to your own Help Desk system.
Secure Audit Trail
A complete and accurate history of your entire ticket/request history.
Active Directory Integration
Allows you to connect it to your existing AD and reduce data duplication.

More Help Desk Control Features can be found here.