Customer Case Study Survey - (Major University on US East Coast)

Client:
Customer:
Product Purchased:

ABOUT CLIENT
Client is a major east coast US University (name withheld) with an enrollment of approximately 25,000 students, and 1800 full and part time faculty.

REASONS FOR ACQUIRING NEW SOFTWARE
A need for internal recordkeeping and an external audit requirement necessitated a change management software solution in an environment where no official change history had been maintained previously on a data center with 200 virtual servers and 30,000 active directory e-mail users. Client required a system that would allow IT Managers to review, back track, and analyze impacts prior to changes.

WHY THEY CHOSE SLAM SOFTWARE
After Evaluating at Least Three Competing Software Vendors, Slam Software Was Chosen for:
1) Affordability.
2) Functionalities built in the software.
3) Willingness of SLAM to send a representative to visit on site for a hands-on demo.
4) Fully customizable, open source coding.

The Main Software Features Liked Especially:
1) Flexible and Configurable Workflow
2) Secure Data and Operations
3) Complete and Accurate Audit Trail
4) Ease of Use and Implementation
5) Customizable by You - Forms (Multiple Forms to accommodate different scenarios)
6) Customizable by You - Workflow Too! (Multiple Workflows to accommodate different scenarios)
7) Includes complete Help Desk, Asset and Task Tracking Capabilities

CLIENT COMMENTS
"...the product serves our purpose well and all users feel comfortable using it. We are satisfied. Sales and Support are second to none: whenever we ran into a problem, issue or even questions, SLAM was more than accommodating at any hours of the day."

"We will highly recommend SLAM as a product and a long time partnership company."